Timely and friendly communication with the customer helps to maintain their confidence in your shop. Please promptly help the customer understand the current delivery situation and the reason for the delay.If the shipping status is still due to be updated by the courier, Pinkoi will also update the shipping status as it happens. But when the shipment encounters a delay or an exception in handling, FedEx may not be able to accurately state when we expect the shipment to be delivered. Please contact the courier to inquire about why the package has not been successfully delivered. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day.An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Other abnormal situations (abnormalities in the courier system information). If you receive a message that your shipment has experienced an exception, then check the Shipment or Package Progress section for details about changes in delivery schedule. A delivery exception, or a shipment exception, is when a delivery date is changed due to an unforeseen circumstance.The courier has not updated the shipping status for the package in over 30 days.The package is currently being returned to the sender.The recipient missed a phone call, declined the shipment, or was not at home causing the package to be unable to be delivered. First, you need to take some steps in your SAP backend system: You need to export the SYSTAT01 (SAPs standard status iDoc) as an XSD schema from your SAP backend system as described in this article.A package for an international order is being retained at customs for some reason.This can occur when shipping labels, invoices, or other important documents are missing or contain errors. Missing Documentation: One of the most common causes of delivery exceptions is missing or incorrect documentation. *Note: Because Pinkoi has integrated tracking systems from numerous couriers, the cause of abnormal situations will differ depending on the way in which each respective courier operates. Some of the most common causes for delivery exceptions include: 1. However, usually it is associated with various “shipping abnormalities”: When Event Grid receives an error for an event delivery attempt, Event Grid decides whether it should retry the delivery, dead-letter the event, or drop the event based on the type of the error. When “Exception” is displayed as an order’s shipping status, it could be due to many reasons. The Pinkoi system has integrated a “real-time courier tracking” service into the shipping statuses of orders. During the shipping and transportation of goods, unforeseen shipping exceptions can occur that conflict with the actual requirements of the shipper.
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